SHIPPING

Yes, we do ship to major countries and regions around the world. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Overseas deliveries can take anywhere from 5-16 business days. Delivery details will be provided in your confirmation email.

We partner with a selection of premium international shipping carriers to ensure that your items are delivered quickly and safely. The specific carrier used for your shipment will depend on your location and the nature of the items being shipped.

PRE-ORDER

A pre-order item is a product that you can reserve before it is officially released or in stock.

You typically pay a deposit upfront, with the remaining balance due when the item is released.

Pre-ordering guarantees you get the item as soon as it's available and often includes special discounts or exclusive bonuses.

PAYMENTS

Yes, we accept PayPal payments. You can use your PayPal account for secure and convenient payment.

Yes, you can. Even if you don't have a PayPal account, you can choose PayPal as your payment method and use your credit card or debit card to complete the transaction. PayPal will guide you through the payment process. PayPal supports various types of credit cards, including Visa, MasterCard, American Express, and Discover. The specific types of supported cards may vary by region.

Yes, it is very safe. PayPal uses advanced encryption technology to protect your payment information and does not share your credit card details with merchants. Additionally, PayPal offers buyer protection to ensure the security of your transactions.

RETURN

We always aim for make sure our customers love our products, but if you do need to return an order, we're happy to help. Please contact our customer service team with your order number and reason for return. We will provide you with the return instructions and address.

Yes, you can. If your refund request meets the criteria,, we will process your refund request, and the refunded amount will be returned to your account smoothly.

Of course, if the product has any quality issues or is missing parts, please feel free to contact us. We are more than willing to assist you and send replacement parts.

Send a message

hiplay-official@hotmail.com